Welcome to Our Help Page

GUARANTEED LOWEST PRICE

We are proud to offer competitive pricing on our products. Within 30 days of purchase. we will price match any item of the same specifications (diamond karats, quality of gold, design, clasp). Just present to us, the website with specifications and proof of price.

WHAT ARE YOUR SHIPPING FEES?

Ground

Delivery within 5-7 days of the shipping date

WHAT’S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

Once you have placed an order, you can check the status at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

All standard packages will be shipped within two business days. You will receive an e-mail confirmation once your order has shipped.

WHY SHOULD I BECOME A REGISTERED USER?

We encourage you to set up an Ounce of Salt account and customize your preferences. Improve your shopping experience by taking advantage of having an account:

• Faster checkout: Securely save your addresses and billing information for super-fast checkout.
• Order History: Receive important information regarding your purchase and track your order up to the moment it arrives on your doorstep. You may also view or print the details of all your past orders. If you use our pre-printed return labels, you can also view return tracking information.
• Save Items for Later: On shop.cupcakesandcashmere.com you can save items to your wish list to keep track of those must-have items! You can also share your wish list with family or friends!
• News and Exclusive Offers: Sign up to receive email updates on gift ideas, special promotions and more.

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express, Discover and PayPal.

ARE PURCHASES ON THIS WEBSITE TAX FREE?

We are required by law to charge and collect taxes on products that we sell. Such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.

IS ORDERING OVER THE INTERNET SECURE?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

DO YOU OFFER INTERNATIONAL SHIPPING?

Unfortunately, at this time we only ship in the Continental United States.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

Unfortunately, at this time, we cannot ship to PO Boxes or APO/FPO addresses.

IF I SEND MY PACKAGE AS A GIFT, WILL THE RECIPIENT RECEIVE THE INVOICE?

Your gift recipient will not have the price detailed in their packaging.

WHAT IS YOUR RETURN POLICY?

We accept returns within 30 days of receipt, with the following conditions:

• All returns or exchanges must be unused and in their original condition with tags and receipt.
• If you return a gift you will be given a credit to our store in the amount paid by the purchaser.

PLEASE NOTE: Final Sale merchandise is NOT eligible for return or exchange.

Please use the following steps to ensure a safe and speedy return.

• Pack and seal your box securely in the original package, if possible.
• Contact us for the return shipping address.
• Send the merchandise back to us using any traceable shipping method, at your expense.
• Packages must be returned prepaid. We do not accept COD.
• We recommend you insure the package with the shipping carrier of your choice.
• Credits for returned items will be issued within 5-7 business days from receipt.

Damages: We make every effort to avoid carrying defective merchandise. But should you receive an item that you believe is either damaged or defective, please notify us within 7 days. We will attempt to solve the issue with a full replacement or replacement parts. If a replacement is not available, we will accept any defective item for refund or exchange.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Once your package has been received, your refund or exchange will be processed within 5-7 business days. A credit will be issued in the original form of payment at that point.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

CONTACT US

Email us at [email protected] and we will get back to you within 12 hours

WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?

Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately. You will also immediately receive an e-mail confirming that your order has been received and we’ve charged your credit card. We will send you another e-mail to notify you when your order has been shipped.